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About Us

Express Property Services started life in 1999 as a small company specializing in locksmith repairs and related carpentry.

The company was incorporated in 2002 and Alan Hammick, who founded the company, is still the Managing Director and oversees all aspects of the company today. Although starting life solely as a lock and door repair and replacement company, Express Property Services soon branched out into general maintenance and today covers all aspects of property maintenance from redecorating contracts to safety testing.

Although now a larger company, we still retain our personal, friendly and helpful attitude.  Many of our original staff members remain with us today providing a proven record of excellence both at our head office and, equally as important, when performing maintenance tasks on site in our clients’ homes, business premises or tenanted properties.

As the number of trades we offer has grown, we have combined our Property Maintenance services to offer a multi-service response for a wide range of clients including private and commercial  landlords with a small property portfolio, housing associations, house builders, charities, estate agents and facility management companies.

We now have contracts and carry out work for companies in several sectors ranging from larger commercial companies such as Liverpool Victoria and Bilfinger Europa through to smaller local estate agents such as Andrews and Anne James.

We continue to excel in locksmith and door repairs enabling us to service and maintain locks under guarantee throughout the UK for several national lock manufacturers and door manufacturers and we also still carry out a wide range of works for private individual customers.

We take responsibility for each job however large or small and pride ourselves in keeping the same high standards of quality and organisation whether we are replacing a lock for a local private customer or implementing a large contract for one of our commercial customers.

We do not rest on our laurels and continually strive to further perfect our services whether this is by staff incentive schemes, better organisation or by improving software packages.

We have had many favourable reports regarding a recently installed new computer software system which allows interested parties, such as landlords and letting agents to remotely log into our job tracker system for an instant update on the progress of each of their jobs.

Based in Longwell Green, our premises includes a call centre handling customers jobs as well as a trade counter for the sale of products and services to the public. We are perfectly placed to serve Bristol and Bath and with easy access to the M5 and M4, we are also able to cover the whole of the South West with ease.

Currently, we have several contracts that require us to operate in areas such as Exeter, Cardiff and Southampton proving our commitment to covering the South West in its entirety. We are immensely proud to have just won a two year tender from South Gloucestershire Council to contract for a range of our property maintenance services.

Please visit our Contact Us page for the best way to get in touch – we look forward to hearing from you.

Testimonials

“They came quickly and did the job as requested and at a reasonable cost.”

“He was quick and efficient and left no mess, and he arrived when he said he would.”

“A brilliant company who are very helpful and can organise so many things, we will definitely use them again and have already recommended them to friends and neighbours.”

– Mr Cross, Longwell Green, October 2015

Sponsorship

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Express Property Services is the proud sponsor of Bristol Rovers
assistant manager, Marcus Stewart for the 2015/16 season.

Our Services

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Company Details

Express Property Services Ltd
26 Ellacombe Road,
Longwell Green,
Bristol
BS30 9BA

Company Number:
04386810

VAT No:
793 4672 85

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0117 9323240, or write to us at 26 Ellacombe Road, Longwell Green, Bristol, BS30 9BA, or email us at customerservice@epsassist.co.uk and we aim to respond within 48 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.’

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website.